Intake Coordinator – Rapid Re-Housing and Prevention Services

Please send resume to [email protected]

 

SUMMARY

The Rapid Re-Housing and Prevention Intake Coordinator works closely with individuals who are homeless or at imminent risk of homelessness. The primary role of the Intake Coordinator is to provide comprehensive screening, assessments and follow up evaluations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks
that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time.

  • Conducts over the phone screenings with applicants seeking services related to homelessness prevention assistance.
  • Works closely with case management team and informs them of a prospective client’s background, housing history, potential barriers and the status in the intake process.
  • Coordinates with case managers, and schedules initial client appointments.
  • Completes follow up assessments with individuals receiving services
  • Demonstrates proficiency using the Homeless Management Information System (HMIS) database.
  • Attends Coordinated Entry client staff meetings as a representative of SAMMinistries’ Rapid Re-Housing programs.
  • Maintains program wait list and intake phone log and provide updates to case management team and the Manager of Rapid Re-Housing and Prevention Services.
  • Demonstrates and engages in practices that are culturally competent and demonstrates the ability to work with diverse populations and backgrounds.
  • Position requires individual to be in the office, primarily at their workstation
  • Answers telephone inquiries and provides information to callers.
  • Conduct Coordinated Entry Assessment screenings and subsequent data entry.
  • Attends all mandatory departmental meetings and/or training assigned by the Manager of Rapid Re-Housing and Prevention Services and/or Director of Rapid Re-Housing and Prevention Services.

ADDITIONAL RESPONSIBILITIES

  • Acquires knowledge and develops expertise in the area of homelessness and the community resources to help this population.
  • Participates in educating the community on the issue of homelessness and advocates for accessibility of community services.
  • Attends community meetings regarding housing and other service issues for homeless individuals and families.

SUPERVISORY RESPONSIBILITIES

None.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. The individual must have a high level of energy, creativity and flexibility.

 

EDUCATION and/or EXPERIENCE

This position prefers Associate Degree, preferably in social work, or in another behavioral science discipline or some college with a minimum of 3 years of office assistant experience is preferred. Extensive work history with families in crisis. Experience working with at-risk populations is a must. Previous housing experience is preferred. Must have strong interpersonal skills and the ability to develop and cultivate relationships within the social services community and other homeless services providers.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively, both written and verbal skills. Bilingual (English/Spanish) is preferred.

 

COMPUTER SKILLS

Ability to operate and work effectively in Microsoft Office programs and to complete required data entry in electronic database systems daily. Ability to type 40 WPM.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form. Must be sensitive to the dynamics associated with homelessness and at-risk populations

 

CERTIFICATES, LICENSES, REGISTRATIONS

A valid Texas Driver’s License, a reliable motor vehicle and liability insurance, not for client transportation, are required.

 

OTHER SKILLS AND ABILITIES

Ability to proficiently operate a PC computer, ten key calculator, copier, fax machine, a multi-line telephone with intercom. Willingness to learn new programs and applications is essential. Maintains regular, prompt attendance. Ability to handle crisis situations at a mature level.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

 

WORK ENVIRONMENT:

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. ometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends.

EEO

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This is a grant funded position.

Please send resume to [email protected]

Email Sign Up

Sign up to receive the latest news, stories, and events
  • This field is for validation purposes and should be left unchanged.