Under day-to-day supervision of the Transitional Housing Program Manager, and supervision of the Director of Transitional Housing Services, the Case Manager is an experienced social services worker providing comprehensive case management services to engage families living at the SAMMinistries Transitional Living and Learning Center (TLLC). Case Manager will be working collaboratively with families to develop goals and objectives to help them obtain and remain in permanent housing, increase their skills and/or income and help them achieve greater self-determination. The Case Manager provides information and referrals to community resources and other organizations relevant to the client’s service plan and goals.
Essential Duties and Responsibilities include:
- Develop individual service plans to include the appropriate goals for housing stability, increased skills and/or income, and greater self-determination for movement beyond the Transitional Services Program
- Meet with TLLC residents on a weekly basis
- Input and retrieve information into/from HMIS database
- Monitor and maintain case files for each resident, and input case documentation in HMIS and other databases within required time frames.
- Track progress and goal attainment of individual participants using case files and HMIS data base
- Identify barriers, problem-solve, and work with clients to find solutions to those barriers pertaining to their goal achievement
- Re-assess service plans and goals on an ongoing basis, and perform a quarterly service plan and progress review with each client, following up with revised service plans that reflect goal and progress changes
- Advocate for families using available opportunities and resources to fully develop each family member’s individual potential, and assist families in addressing challenges to self-sufficiency, including lack of employment, lack of income, lack of education and skills, and mental health challenges, fostering their ability to obtain and maintain permanent housing.
- Work in collaboration with other professional disciplines, agency staff, and volunteers
- Attend weekly staffing to review resident progress, cases, problem-solve and plan services
- Perform other job-related duties as assigned
Skills and Specifications
- Case Manager must show integrity, initiative, drive for results, planning and organizing, and must foster teamwork and build relationships when working with other staff, clients and volunteers
- Case Manager must utilize sound judgment, decision making and problem-solving skills, and positive and professional communication
- Case Manager must possess knowledge of social work principles and practice, and must demonstrate the ability to work with adults and children who are affected by various challenges, including mental health challenges, experience of homelessness, family violence, and/or other traumas, histories of abuse/neglect, substance use, etc.
- Case Manager must demonstrate ability to provide services to families in a manner that assists them in identifying challenges, creating realistic goals that contribute to their empowerment and ability to function in a healthy and self-sufficient way, and must offer services in accordance with evidence-based practices including Trauma Informed Care and Housing First.
- Case Manager must have knowledge of community resources and must actively assist clients in accessing available services.
- Case Manager must demonstrate ability to maintain case activity documentation consistently, and in accordance with standards and requirements of various funding sources, and of SAMMinistries. Case Manager must prepare service plans that are client-centered and are developed in collaboration with each client on their caseload, and service plan progress must be evaluated quarterly, with updates to plans being made as necessary, to guide ongoing work with families.
- Case Manager is responsible for working collaboratively with all staff at the Transitional Living and Learning Center, and must work cooperatively with agency volunteers, agency development team staff, senior leadership, and community partners.
- Must administer outcome measurement tools in an appropriate and timely manner, as required by various government and private funding sources.
- Case Manager must maintain client confidentiality and record-keeping that is in accordance with SAMMinistries’ policies and procedures and is in keeping with standards of ethical social work practice.
- To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily
- The requirements listed below are representative of the knowledge, skills, and/or abilities required
Education and/ or Experience
- The position requires a Bachelor’s Degree from a 4-year college or university, preferably in social work, or in another behavioral science, and at least 2 years’ case management experience, preferably with clients experiencing homelessness, or with other highly vulnerable populations.
- Must possess strong written and verbal communication skills, and demonstrate ability to maintain current and complete case documentation
- Must be willing to expand and improve case management skills through formal training, reading, and on-the-job experience.
- Must possess knowledge regarding social work practice and principles, trauma-informed care, and HUD’s Housing First model
- Bilingual (English/ Spanish) is preferred, but not required
- Ability to calculate figures and amounts such as additions, subtractions, division, and percentages
- The case manager must possess excellent judgment and the ability to handle crises appropriately. Case Manager must be sensitive to the dynamics associated with homelessness and other trauma.
Certificates, Licenses, Registrations
- The ideal candidate will be a Licensed Social Worker (LBSW) with at least a Bachelor’s Degree
- Class C Driver’s License
- Employment eligibility verification
- Reliable transportation, valid driver’s license, and current auto insurance
- Successful completion of background screening and drug screening
- This position requires on-site face to face contact with clients and program staff
Work Environment and Physical Demands
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In the course of performing the job, this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), and lifting (20lbs). Operating a computer keyboard, firm/strong grasping, and repetitive hand control. Makes and receives telephone calls. Subjected to outside environmental conditions.
- Requires occasionally traveling to other SAMMinistries locations, and some travel to community resources, sometimes transporting clients to other service providers’ locations or appointments
- SCHEDULE REQUIRES SOME EVENING HOURS, and occasionally, may require work on Saturday or Sunday
- The noise level in the work environment is usually moderate.